Image Credit: Pick Networkįor Patrick Tan, a FedEx customer and avid user of the Pick lockers, he found this parcel collection option to be very convenient as he does not need to worry about rescheduling or having someone at home to help receive his parcels whenever he isn’t available.Īs a small e-commerce business owner, he often purchases small parts online, which are automatically sent to the nearest Pick locker below his block whenever he can’t physically collect his parcels.
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Subsequently, they will receive an SMS from L-Alliance (Locker Alliance) with a PIN code to retrieve their parcel at a time that best suits them.
Firstly, customers can log into FedEx Delivery Manager online to indicate their preference for all future parcels to be delivered to their preferred Pick locker.Īlternatively, in areas where FedEx has already adopted Pick lockers, customers will receive an SMS from FedEx on the day of delivery, informing them that their parcel will be delivered to their nearby Pick locker unless they choose to opt out. There are two ways for any FedEx customer to collect their parcels from a Pick locker. Enhancing customer convenience with parcel lockersĪccording to Eric, Pick’s extensive network of over 1,000 lockers in various locations across the country – including all HDB estates, MRT stations, bus interchanges and community clubs – has helped FedEx offer its customers greater convenience and flexibility in receiving their parcels as the lockers are operational 24/7.įedEx customers often opt for Pick lockers as their preferred method of receiving packages because they are easy to use and convenient. Couriers are now able to drop off multiple parcels at one convenient location – improving productivity by saving time and costs. In addition to providing a secure location for customers to retrieve parcels at their convenience, parcel lockers also play a crucial role in improving the delivery process for logistics companies. – Eric Tan, Managing Director, FedEx Express Singapore By aggregating deliveries to a consolidated locker location instead of individual doorsteps, we are able to experience productivity gains and increased cost savings. Launched in April 2021, Pick deploys, owns and operates the nationwide parcel locker network across Singapore.įedEx and Pick share similar values in providing reliable, efficient and innovative solutions to customers. The international courier has teamed up with Pick Network, a subsidiary of Infocomm Media Development Authority (IMDA), to provide parcel locker delivery services to its customers. One such company that has pivoted to provide parcel locker delivery services is FedEx. Addressing the demand for seamless parcel delivery To meet these changing consumer expectations, logistics companies have had to explore innovative solutions such as parcel lockers.īy integrating parcel lockers into their delivery solutions, logistics companies can offer an efficient and effective alternative to the traditional home delivery services. However, the surge in demand for parcel deliveries is also posing new challenges for logistics providers, as consumers increasingly expect quick and seamless order fulfillment. In fact, more than 200,000 parcels are being delivered daily in Singapore. The flourishing e-commerce industry has provided vast opportunities to key players in the industry, such as logistics providers who have seen a surge in demand for parcel deliveries.
On average, Singaporeans utilise about 10 online platforms to shop, and around 97 per cent of all Internet users in Singapore have made at least one online purchase, helping the e-commerce industry in Singapore to thrive.
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Over the past three years, COVID-19 brought about more home-centric lifestyles and has accelerated the shift from offline to online, causing a growth in the digital consumer population in Singapore.
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